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Applications are received at the one-stop-shop unit of Cam My district (illustrative photo)

For the propaganda activities on the reform and control of administrative procedures. In the first 6 months of the year, the district’s People’s Committee has carried out propaganda activities related to administrative reform: disseminating propaganda activities and strengthening the organizational structure in the spirit of the resolution of the Party’s 6th Central Conference of the 12th tenure; disseminating solutions for improving the quality of the officials, and civil servants, especially paying attention to propaganda and training, fostering, transferring, mobilization, discipline, administrative discipline, sense of responsibility and the work ethics of officials, civil servants, and heads of agencies and units; disseminating public administration inspection before, during and after the Lunar New Year 2019; setting an example of “good people, good deeds and typical models of effective administrative reform”; the tasks of reforming and organizing the State administrative structure of Cam My district from now to 2020; the results of conducting inspection of administrative reform and notifying inspection results in Cam My district in 2018; notifying the service of receiving applications, announcing the results of administrative procedures to the required address; disseminating propaganda on the application of information technology in receiving and processing administrative procedures at the province’s Public Administrative Center and the unit that receives and announces results at district and communal levels; notifying public service switchboard 1,022 public service switchboard of Dong Nai province at the one-stop-shop unit at all levels; maintaining the “Public administrative reform” that is broadcast on Friday and the “Have a dialogue with citizens” that is broadcast on Sunday”.

Regarding the roles and responsibilities of the heads in charge of the reform and control of administrative procedures in 2019, the district’s Party Committee, People’s Council and People’s Committee continue to be paid attention to, fully grasped and carried out seriously. The Chairman of the district’s People'’ Committee is the head of the district’s Steering Committee for Administrative Reform, and the leader in charge of the control of administrative procedures. For the People’s Committees of communes, the general policy is not assigning the tasks of administrative reform and control to deputy heads.

The directive documents related to tasks are signed and then introduced by the Chairman of the district’s People’s Committee and for important administrative reform meetings, it is essential that deputy heads should not attend to replace heads. Also, it is necessary to accelerate the application of IT in administrative reform; and regularly conduct inspection and supervision of administrative and public service reform.

In the first 6 months of the year, the district’s People’s Committee has issued 2 legal documents including Decision no. 01/2019/QD-UBND dated March 14, 2019 on promulgating management and distribution regulations and arranging the authority of management over civil servants, and employment contracts for administrative agencies, non-business units and commune-level People’s Committees of Cam My district’s People’s Committee and Decision no. 02/2019/QD-UBND dated March 14, 2019 promulgating the regulations on increasing regular salary and raising salary levels ahead of schedule due to the outstanding achievements for the officials, civil servants, and contract workers in the agencies and units of the People’s Committee of Cam My district. Simultaneously, the district’s People’s Committee developed and issued its Plan no. 49/KH-UBND dated February 15, 2019 on the construction, inspection and settlement of legal documents in 2019; introduced Decision no. 234/QD-UBND dated February 28, 2019 on the announcement of the results of systematizing the legal documents of the People’s Council and People’s Committee of Cam My district in the period of 2014-2018. In the first 6 months of 2019, 80 legal documents have been reviewed but no inappropriate documents were detected.

Continuing to implement Plan no. 263/KH-UBND dated December 13, 2017 on the implementation of the Master Plan to simplify administrative procedures, people’s papers and construction of national databases about Cam My district’s residents; and offer guidance and urge agencies, units and People’s Committees of communes to review the administrative procedures within the authority of agencies, units and People’s Committees of communes. In the first 6 months, the district’s People’s Committee has received 32 information pieces transferred via Switchboard 1,022, and dealt with 24 out of 32 information pieces. Currently, the district’s People’s Committee is coordinating with agencies and units to settle 8 out of 32 information pieces.

Currently, the total number of public service administrative procedures in the district is 232 procedures, and 100% of these services have been configured on eGov software. Also, the direction documents on how to receive and announce the settled results at the unit of receiving and announcing results of the district and communes have been issued with 100% of administrative procedures within authority.

The personnel of the district’s one-stop-shop unit under Decision no. 163/QD-UBND dated January 15, 2019 on the number of allowance beneficiaries and allowance levels for officials, civil servants, and staff at the Public Administrative Center, and the one-stop-shop units of the distrit and communes in 2019. The total number of documents received at the district’s one-stop-shop unit until May 20, 2019 reached 26,602 with 23,441 documents settled on time, accounting for 88%.

In terms of the implementation of solutions for improving the efficiency of applying the model of one-stop-shop, agencies, units and People’s Committees of communes have organized and made plans to implement the government’s Decree no. 61/2018/ND-CP on the one-stop-shop mechanism; promulgated decisions on completing and arranging personnel, facilities and IT at the one-stop-shop units of the district and communes; asked to settle all administrative procedures of the agencies and units announced by the provincial People’s Committee within the settling authority of the district and communes at the one-stop-shop unit; instructed agencies, units and People’s Committees of communes to receive and process dossiers on Egov software; requested specialized agencies and People’s Committees of communes to increase their reception of administrative procedures on Saturday morning as required; reviewed and controlled administrative procedures, document processing steps, publicity, and instructions on administrative procedures; urge, monitor, receive and process dossiers and then announce results according to the one-stop-shop mechanism in all fields within the settling authority of the district’s specialized agencies to gradually complete the one-stop-shop unit according to the model of the provincial Public Administration Center; deployed an integrated model that announces the results of administrative procedures settlement via SMS into the one-stop-shop software, thereby reducing traveling time for people and businesses; integrated the camera system from communal to district and provincial levels of the Public Administrative Center of Dong Nai province to monitor the time of officials, civil servants in processing dossiers for people. At present, the district has 2,246 officials and civil servants working in the field of education (1,930 officials, 316 others under contracts); 56 others doing other careers (50 officials and 6 others under contracts).

In the first 6 months, the district has re-appointed 6 officials and civil servants and rotated 3 officials and civil servants. 100% of officials and civil servants have met all the required standards. However, in the first 6 months of 2019, the administrative reform of the district’s People’s Committee has still had some weaknesses like launching and increasing the use of online public services at levels 3 and 4 to ensure 30% of the total administrative dossiers that has been announced has not seen any changes up to now; the rate of timely-settled dossiers at the district’s one-stop-shop unit is still low and only 88% has been achieved in the first 6 months of 2019 whereas the Ministry’s requirement is over 92%; the rate of receiving dossiers and announcing results via public postal services has failed to meet requirements; settling 4-step administrative procedures like giving instructions, receiving applications, making settlement and announcing results on the spot have not been carried  out; getting the ordinal numbers at the one-stop-shop unit has encountered such difficulties as having no instructors; lacking specific information on the instructions-giving board; the fact that people pick wrong numbers and choose their right numbers happens and takes much time; and so on…

Therefore, to ensure that the administrative reform in the second half of 2019 achieved some results and deploying directions and tasks in the second half of 2019 was conducted by the district at the pre-summation meeting of Cam My district’s administrative reform. Mr. Tran Van Chien, Chairman of Cam My district’s People’s Committee asked Division of Internal Affairs to give advice to and help the district’s People’s Committee and the district’s Steering Committee for Administrative Reform to monitor the implementation of the key administrative reform tasks of the district’s People’s Committee; host and coordinate concerned agencies and units to conduct the inspection of administrative reform in 2019 and to develop a plan to implement the commune-level administrative reform index in 2019; host and coordinate to give specific instructions to concerned agencies and units to perform the tasks according to the 2019 administrative reform index as required; conduct regular and unexpected inspections of administrative reform and affairs at agencies, units and People’s Committees of communes to promptly urge and remind units that fail to implement it properly and are not proactive enough to reform administrative reform tasks according to the administrative reform plan of the district’s People’s Committee.

The Office of the district’s People’s Council and People’s Committee advised the district’s People’s Committee to strengthen their settlement of administrative procedures as scheduled and ahead of the deadline at the unit to receive and announce results at all levels, clearly define causes and units that are involved in the lateness in settling dossiers. For the dossiers within the province’s authority, there must be a written petition for settlement; it is necessary to host and coordinate with concerned agencies and units to implement the four-on-the-spot administrative procedures (guidance, receipt, settlement and announcement of results); coordinate with the district’s post office to further use public postal services to receive, circulate and announce the results of settling administrative procedures and dossiers as planned; arrange staff to guide people how to get numbers, fill out forms and required papers when they ask for a settlement of administrative procedures at the one-stop-shop unit.

The Division of Culture and Information of the district’s People’s Committee continues to host and coordinate to deploy and increase the use of online public services at levels 3 and 4; host and coordinate with the district’s Internal Affairs and the Office of the district’s People’s Committee to offer training courses on how to apply information technology like how to use online public services at levels 3 and 4 to the officials and civil servants of the one-stop-shop unit of the district and communes; host and coordinate with concerned agencies and units to review information technology (software, hardware, human resources, and finance); organize and arrange scientifically to ensure the completion of the tasks of applying information technology in administrative reform tasks; implement the administrative reform tasks of the administrative reform index in 2019; review the granting of digital signatures and certificates; coordinate with agencies and units to inspect the implementation to ensure regulations are complied with.

Other agencies and units are supposed to advise the district’s People’s Committee to inspect, guide and report on the contents that are assigned in the administrative reform plan of the district’s People’s Committee; coordinate with agencies to perform the tasks according to the set of administrative reform index in 2019; fix the errors of the contents whose points for administrative reform were taken in 2019; prepare dossiers and documents proving to prove the fields of the agencies and units to ensure clear and sufficient documents for the evaluation of the district’s administrative reform; coordinate with the district’s Division of Internal Affairs to conduct the inspection of administrative reform in 2019.

The People’s Committees of communes should be based on the score of the administrative reform index of the district’s People’s Committee in 2018 to put forward solutions for the second half of 2019; regularly review the settlement of administrative procedures at the one-stop-shop unit; arrange sufficient officials and civil servants to receive and process dossiers; arrange instructors to show people how to apply for dossier settlement online to ensure the rate to meet requirements according to the orientation of the provincial People’s Committee; and so on.

Duy Minh (Thanh Hai)